Custom Gear Policy

PAYMENT:

• All orders require prepayment only unless previously arranged otherwise with our team. You may pay by the invoice we send via email. Flexible or post-payment terms are not available. The Bullpen will not be liable for delays caused by failing to make progressive or complete payments per the above payment terms.
• Purchase Orders: Please contact our team, as you must receive approval for this arrangement with us before paying with a purchase order.

SIZING:

• The Bullpen sizing is used for all products. To ensure a proper fit, sizing charts are recommended to be followed. The Bullpen is not responsible for poor-fitting garments not due to manufacturing defects. Size Charts are available to view with each product.

REVISIONS:

• Amendments after the original confirmation date of order may not be allowed and are subject to additional charges. All such amendments, revisions, and changes must be agreed to in writing.

RUSH CHARGES:

• The Bullpen will attempt to accommodate rush orders when possible. That being said we cannot define an exact rush lead-time available due to seasonal fluctuations.
• RUSH services incur an additional fee of $5.00 per custom piece.
• DOUBLE RUSH service (fastest possible lead time) incurs an additional fee of $10.00 per custom piece.
• We cannot be held responsible for shipping delays beyond our control.

IMPORTANT: Please let our team know the latest possible in-hands date so we can provide you with every option and ensure you receive your gear when you need it.

MINIMUM ORDER QUANTITY:

• The minimum order quantity for new orders is 10 pieces.
• Coaches polos/tees can be ordered at less than 10 if ordered with another 10 piece minimum item.

STANDARD REPEAT/FILL-IN ORDERS:

• For repeat and fill-in existing orders, standard lead times will apply, but these orders oftentimes are produced faster. Plan for the standard lead time or inquire about our Rush options for a guaranteed timeline.